House cleaning and domestic cleaning are the most requested services among cleaning companies in Nairobi, but the terms cover a wide range of work. Here are the questions Nairobi households ask us most often about house and domestic cleaning services.
What’s the difference between house cleaning and domestic cleaning?
The terms are often used interchangeably, but at Bestcare, house cleaning typically refers to a structured, scheduled service covering kitchens, bathrooms, bedrooms, living areas, floors, and dusting, while domestic cleaning can also include more personalised, ongoing household support such as laundry and ironing alongside general cleaning. We can tailor either to your specific household needs.
What’s included in a standard house cleaning service?
A standard house cleaning visit typically covers dusting all surfaces, vacuuming and mopping floors, cleaning kitchen counters and sinks, wiping down bathroom fixtures, emptying bins, and general tidying. Specific extras like inside-appliance cleaning or window washing can be added on request.
How often should I have my house professionally cleaned?
This depends on your household size, lifestyle, and personal preference. Many of our clients book weekly or bi-weekly routine cleaning to maintain a consistently clean home, while others prefer a monthly deep clean alongside their own day-to-day tidying. We’re happy to help you figure out a schedule that fits your household.
Are the cleaning products you use safe for children and pets?
Yes, we use eco-friendly, ISO-certified cleaning products that are safe for households with children and pets. If you have specific sensitivities or allergies in your household, let us know in advance and we can adjust the products used accordingly.
Do I need to provide cleaning supplies and equipment?
No, our teams bring all necessary cleaning products and equipment with them. If you have a specific product preference you’d like us to use instead, just let us know when booking.
Can I request the same cleaner for every visit?
Yes, for clients with a recurring cleaning schedule, we do our best to assign the same team for consistency, which many households prefer for both comfort and familiarity with their home’s layout.
Are your house cleaners vetted and trained?
Yes, all our cleaning staff are background-checked, vetted, and trained before being assigned to client homes. This is a standard part of how we operate across all our residential cleaning services.
Can I add extra services to a routine house cleaning booking?
Yes, services like window cleaning, carpet cleaning, or appliance cleaning can be added to a standard house cleaning visit, either as a one-time add-on or as part of a recurring package.
How long does a house cleaning visit typically take?
This depends on your home’s size and condition. A routine clean of a one to two-bedroom apartment generally takes one to two hours, while larger homes or first-time deep cleans can take longer. We’ll give you a time estimate based on your specific property.
What if I have a specific area of my home that needs extra attention?
Just let us know in advance — whether it’s a particularly dirty oven, a stained carpet, or a cluttered storage room, flagging specific problem areas before the visit helps our team plan their time and bring any extra equipment needed.
Book House & Domestic Cleaning Services in Nairobi
Ready to book, or have a question about what’s included for your specific home? Call or WhatsApp +254 709 004 600 for a free quote.