Booking cleaning services in Nairobi should be straightforward, but people often have practical questions about timing, scheduling, and what happens on the day. Here are the questions we’re asked most often about booking with cleaning companies in Nairobi and Kenya.
How do I book cleaning services with Bestcare?
You can book by calling or WhatsApping us directly, filling out the contact form on our website, or emailing us with your details. We’ll confirm your service type, property details, and preferred date and time, then provide a quote before scheduling the visit.
How far in advance should I book a cleaning service in Nairobi?
For routine cleaning, we recommend booking at least a day or two ahead to guarantee your preferred time slot, though we can often accommodate shorter notice depending on availability. For larger jobs like post-construction cleaning or move-out cleaning during busy periods (such as month-end), booking several days ahead is advisable.
Do cleaning companies in Nairobi offer same-day service?
Same-day service is sometimes possible depending on our team’s availability and your location, particularly for smaller routine cleaning jobs. We recommend calling directly to check same-day availability rather than assuming it’s guaranteed.
Can I reschedule or cancel a booking?
Yes, we understand plans change. We ask that you let us know as early as possible if you need to reschedule or cancel, ideally at least a few hours before your scheduled appointment, so we can adjust our team’s schedule accordingly.
What time of day can I book cleaning services?
We offer flexible scheduling including mornings, afternoons, evenings, and weekends to suit your routine. Office and commercial clients in particular often prefer early morning or after-hours slots to avoid disrupting business operations.
Do I need to be home during the cleaning?
Not necessarily. Many of our clients provide access instructions (such as a spare key, gate code, or arrangement with a caretaker) and aren’t present during the cleaning itself. Others prefer to be home, particularly for a first visit. Either approach works — just let us know your preference when booking.
Can I set up a recurring cleaning schedule instead of booking each time?
Yes, we offer weekly, bi-weekly, and monthly recurring schedules for households and businesses that prefer consistency over booking individually each time. Recurring clients can also typically request the same cleaning team for every visit.
How long does a typical cleaning appointment take?
This depends heavily on property size and service type. A routine clean of a small apartment might take one to two hours, while a deep clean or post-construction clean of a larger home or office could take a full day or more. We’ll give you a time estimate when confirming your booking.
Do you serve areas outside central Nairobi?
Yes, while our office is based in Westlands, our teams travel across Nairobi County and to several Nairobi-adjacent towns. Confirm your specific location when booking so we can advise on availability and any scheduling considerations for your area.
What happens if I’m not satisfied with the cleaning?
We offer a satisfaction guarantee — if you’re not happy with any part of the work, let us know and we’ll address it, typically by returning to fix the specific issue at no extra charge.
Book Cleaning Services in Nairobi Today
Ready to schedule a visit, or have a question about timing for your specific property? Call or WhatsApp +254 709 004 600 and we’ll help you find a slot that works.