Do I need to be home during the cleaning service?
No — you are not required to be present during a Bestcare cleaning session. Many of our clients prefer to carry on with their day at work or run errands while our team takes care of their home or office. However, we do require a method of safe access to the property.
Access Options When You’re Not Home
- Key handover – You can leave a key with a trusted neighbour, caretaker, or concierge for our team to collect. Keys are returned immediately after the clean and are handled under strict security protocols.
- Smart lock / code – If your property has a digital lock, you can share a temporary access code that is deleted after the service.
- Security / guard access – In gated estates and apartment blocks, you can inform the guard or estate manager to grant our team access.
- Unlocked property – In some situations, clients unlock the property before leaving. We secure it upon departure.
Our Security and Trust Standards
All Bestcare cleaning operatives undergo thorough background checks before employment. We maintain a register of all staff members attending each job. Our teams operate in pairs or groups — we do not send solo cleaners to unoccupied premises as a matter of policy. Any valuables should be stored securely as a precaution, as with any service provider.
What If I Prefer to Be Present?
You are absolutely welcome to remain home during the clean. Some clients prefer this, especially for the first session, to show cleaners specific areas of focus or particular preferences. Our team will work around you comfortably.
Post-Clean Inspection
If you’re not home when the clean is complete, our team leader will send you a WhatsApp message confirming completion. If anything requires your attention, we document it with photos and follow up promptly.
Trust Bestcare with your home — learn more at bestcarecleaning.co.ke or call 0709004600.