How does Bestcare handle customer complaints in Nairobi?
Complaints are taken seriously at Bestcare. Our process is designed to be fast, fair, and focused on resolution — not bureaucracy.
Our Complaints Process
Step 1: Report Within 24 Hours
Contact Bestcare within 24 hours of your clean by phone (0709004600), WhatsApp, or email with details of the issue. Photographs help us assess the situation quickly.
Step 2: Acknowledgement
You will receive a response within 2 hours during business hours acknowledging your complaint and confirming next steps.
Step 3: Resolution
- For missed tasks or quality shortfalls — we return and rectify within 48 hours at no charge
- For accidental damage — we arrange repair or replacement and initiate an insurance claim if appropriate
- For conduct concerns — the matter is escalated to management and investigated; the relevant team member does not return to your premises
Step 4: Follow-Up
After resolution, a senior team member contacts you to confirm satisfaction and discuss any preventive measures.
Our Commitment
Bestcare’s 4.9-star rating across 147+ reviews reflects our commitment to getting things right — and when we occasionally fall short, to fixing it promptly and transparently.
We’d rather resolve an issue than lose a client. Reach us at 0709004600 or visit bestcarecleaning.co.ke.